Refund policy

Thank you for welcoming Bohemiq Studios into your wardrobe. Because we craft beautiful pieces in small, intentional batches and reject the wasteful pace of fast fashion, we do not support overproduction or unnecessary transit loops. We kindly ask that you review our size charts carefully before making a purchase.

Below are the detailed terms and conditions that govern our returns, exchanges, and refunds.

1. Exchange Policy (Size and Style)

We put immense care, hard work, and love into everything we create, from quality checks to the final handwritten note in your parcel. But if your order isn't quite love at first sight, don't worry! We're here to help you exchange or adjust it until you get the perfect piece. If an item does not fit you perfectly, we are happy to offer a size exchange within our standard sizing range (XS to 4XL), subject to fabric and stock availability.

Timeline: You must request an exchange within 3 days of receiving your delivery. Our team will get back to you with the exchange/return procedure.

Condition: Items must be unworn, unwashed, unaltered, and undamaged, with all original tags, studio labels, and packaging intact.

Stock Availability: Because we produce in limited, considered numbers, your exact size or style variation may sell out quickly. If the required size is out of stock, we will issue a Store Credit valid for 3 months and are redeemable only on website purchases, which you can use toward any future collection drop.

2. Refund Policy

No Cash/Bank Refunds: To maintain our sustainable, small-batch business model, Bohemiq Studios does not offer cash or bank refunds for reverse logistics.

Store Credit Only: For all approved returns or size variations where a direct exchange is not possible due to stock availability, the amount paid will be returned to you in the form of a Digital Store Gift Card / Credit Note for 3 months from date of issue(Shipping and COD charges paid will be deducted from the amount). This credit note will be issued to your registered email address and can be used on any product across our online store.

3. Non-Returnable & Non-Exchangeable Items

Certain orders are final and cannot be returned or exchanged:

Custom Sizing & Alterations: Any garment tailored to custom measurements outside our standard range (XS–4XL) cannot be returned. Please note that products once exchanged are not eligible for a second exchange or return.

Sale & Clearance Items: Items purchased during promotional sales, special archive sales, or marked down as clearance are considered Final Sale.

4. Reverse Shipping Charges

Standard Exchanges & Returns: To make process hassle-free, we arrange a doorstep reverse pickup through our logistics partner. A flat reverse shipping fee of ₹150 will be deducted from your final credit note value or charged prior to dispatching your exchanged size.

STEP 1: Pack & Handover : Safely place the garment back in its original studio packaging (along with all original tags) and hand it over to our courier partner upon arrival.
STEP 2: Assessment & Next Steps: Once your outfit reaches our studio, our team will carefully inspect the piece. As soon as the check is complete, we will process your exchange dispatch or email your store credit note.

RTO (Return to Origin): If a package is returned to our studio because the customer provided an incorrect address or was unreachable after 2 delivery attempts, a reshipment fee of Rs.150 will be charged to send the package back out.

Any outfits sent to our store without prior discussion on mail will not be accepted and would have to be picked up by the customer.
All exchange/return requests must be communicated via email. In-store requests will not be entertained.
In case of cancellation, please mail us within 12 hours of placing the order. Cancellations after this period would be contingent on the status of the order. A credit note of the full order value will be mailed to you, with a validity period of 3 months.

5. Damaged, Defective, or Wrong Items (Unboxing Video Mandatory)

We pride ourselves on the meticulous attention to detail and honest craftsmanship that goes into every single stitch. Every piece undergoes a strict quality check before it leaves our cutting and tailoring tables. However, if you receive an item that is defective, damaged during transit, or completely incorrect:

Mandatory Unboxing Video: To initiate a claim for a manufacturing defect or missing item, a continuous, unedited unboxing video is strictly required. The video must clearly show the shipping label, the sealed outer parcel being opened for the very first time, and the defect on the garment. Without a valid unboxing video, our studio will be unable to investigate or process a replacement.

Resolution: If the defect or mistake is verified on our end, we will organize a reverse pickup at our own expense and ship out a brand-new replacement immediately at no additional cost to you.